Workflows nobody has to handle by hand any more

When a task comes up often, always runs the same way and is done by hand today: a list that is maintained every week, an email that always looks the same, an export copied into a second system. Another signal is dependence on individual people: if someone is away, the workflow stalls. Often a single interface is enough to make an entire step redundant.

No. First we record the workflow as it actually happens, not as it is written in the manual. Usually it turns out that the existing systems can stay and only need to talk to each other. We propose new software only where the existing system genuinely holds things up – and often a lean custom application that covers exactly that one workflow is enough.

With the real steps, files and handovers, not with a feature list. We then deliberately pick a manageable workflow to begin with, so the relief is felt early. For RHEWUM we built a workflow that pulls invoice data from Microsoft Navision, generates surveys and sends them out on its own. Rollout and fine-tuning are part of it at the end: a process is only digitised once everybody uses it.

Yes. What gets automated is repetition, not judgement. Where assessment or writing is needed, we add AI as a suggestion; the sign-off stays with the team. At the same time we make sure every step is logged so it can be traced – that way it is clear whether a task has been completed, and the data produced can be analysed later.