RHEWUM
Automated insights instead of manual emails – how RHEWUM digitised its customer satisfaction process
The challenge
As a certified company, RHEWUM is required to collect customer satisfaction feedback at regular intervals – until now entirely by hand: look up invoice data, write emails, send out surveys. That analogue process was error-prone, time-consuming and anything but scalable. The aim was to automate the step intelligently, directly out of the ERP system.
The solution
We built an automated feedback engine that pulls invoice data from the Microsoft Navision system, generates surveys and sends the emails fully automatically. The system runs entirely in the background, takes work off the team and delivers continuous customer feedback without additional effort.
Data, meet delivery
The crux of the matter: Microsoft Navision is not an easily accessible system. Using Lobster, we created a reliable interface that provides the relevant invoice data without disrupting day-to-day operations.
More insight, less work
RHEWUM now has a system that makes customer satisfaction visible almost in real time. Responses arrive structured and ready to analyse – genuinely useful for quality management and sales.
Smarter sending, smarter answers
Emails go out through Mailjet – flexible, GDPR-compliant and fully integrated. The surveys themselves run on SurveyJS, which guarantees a modern, accessible and responsive user experience.
The project shows how a well-considered tech stack can turn even a classic process like satisfaction surveys into an intelligent workflow.
Boosters used
For this project we selected and applied exactly the boosters it needed.
